How it works
Six stages, explained before any of them begin
The process
From first enquiry to follow-up review
You can stop at any stage. Nothing progresses without everyone involved agreeing to it.
- 01Same working day
Enquiry
You tell us briefly what is happening. No forms to complete before someone reads it, and no obligation to continue.
- 0230 minutes
Free assessment call
A mediator listens, explains the options, and says honestly whether mediation is the right route for your situation.
- 03up to 60 minutes each
Private intake
Everyone involved speaks with the mediator separately and in confidence, so nobody arrives at a joint session unprepared.
- 04Session or full day
Mediation
A structured conversation with an agreed agenda, private sessions when needed, and a pace that people can manage.
- 05Within 3 working days
Outcome recorded
What was agreed is written down clearly, in plain language, for you and your own advisers.
- 06After 6 weeks
Follow-up
A short review to check the agreement is working, and to pick up anything that has drifted.
In the room
What a mediation session actually feels like
Less dramatic than people expect. The mediator sets the frame, agrees an agenda, and moves between joint conversation and private sessions.
- Private sessions matter most. Much of the work happens with the mediator and one side, testing options without an audience.
- No findings of fault. The mediator will not rule on who was right, and nothing you say becomes evidence.
- You set the pace. Breaks, shuttle sessions and online attendance are all normal, not concessions.
The boundaries
What mediation is, and what it is not
Being clear about the limits is part of the work. Mediation cannot rule on a legal question, establish facts as a court would, or replace your own adviser.
Impartial by design
Mediators hold no stake in the outcome and make no findings about who was right.
Confidential throughout
Discussions stay in the room, with narrow, clearly explained exceptions for safeguarding.
Voluntary at every stage
You can pause or stop at any point, and every other option remains open to you.
Human assessment first
A mediator, not an algorithm, decides whether your situation is suitable for mediation.
Questions people ask
Common questions, answered plainly
Ready to talk it through with a person?
The assessment call is free, lasts about half an hour, and ends with an honest view of whether mediation fits your situation.