Mediation and conflict support
Conflict is exhausting. Finding the next step should not be.
We help people in family, workplace, commercial and community disputes understand their options, then hold the conversation that can move things forward, in an impartial and confidential way.
Free 30-minute call. No obligation, and a mediator tells you honestly if mediation is not right.
Start here
Five short questions, and a clearer view of your options
Most people arrive unsure whether mediation applies to them at all. Firmediation finds your path, asks what is happening, then sets out the most likely route, realistic timing and what to have ready — before you speak to anyone.
Describe the situation
Five plain questions. No forms, no account, nothing recorded.
See the likely route
The service that usually fits, alongside an honest alternative.
Decide with a person
A mediator confirms suitability. The guidance never decides for you.
Services
Support shaped around the kind of conflict you are in
Every route begins with the same free assessment call, then follows a process built for that specific kind of dispute.
Colleagues, teams and line managers
Workplace mediation
Resolve interpersonal breakdown, grievance situations and team tension early, before formal processes take over.
Businesses, partners and contracting parties
Commercial mediation
Confidential, commercially minded mediation for contract, partnership and supply disputes where continuing cost and risk matter.
Neighbours, residents and community groups
Community and neighbour mediation
Calm, local, low-cost mediation for disputes between neighbours, tenants, residents' groups and community organisations.
Employers, employees and their advisers
Employment dispute resolution
Mediation for exit, settlement and discrimination-related disputes, run with care for confidentiality and reputational risk.
Families making decisions about older relatives
Elder and care mediation
Support for families navigating care decisions, finances and responsibilities for an older or vulnerable relative.
Individuals preparing for a difficult conversation
Conflict Support
One-to-one coaching for people who need to handle a conflict themselves, whether or not mediation follows.
The process
You will always know what happens next
Nothing is sprung on anyone. Every stage is explained before it starts, and you can stop at any point.
- 01Same working day
Enquiry
You tell us briefly what is happening. No forms to complete before someone reads it, and no obligation to continue.
- 0230 minutes
Free assessment call
A mediator listens, explains the options, and says honestly whether mediation is the right route for your situation.
- 03up to 60 minutes each
Private intake
Everyone involved speaks with the mediator separately and in confidence, so nobody arrives at a joint session unprepared.
- 04Session or full day
Mediation
A structured conversation with an agreed agenda, private sessions when needed, and a pace that people can manage.
Why people trust mediation
Impartial, confidential, and entirely voluntary
Impartial by design
Mediators hold no stake in the outcome and make no findings about who was right.
Confidential throughout
Discussions stay in the room, with narrow, clearly explained exceptions for safeguarding.
Voluntary at every stage
You can pause or stop at any point, and every other option remains open to you.
Human assessment first
A mediator, not an algorithm, decides whether your situation is suitable for mediation.
What it costs
The fee is agreed before you commit
The assessment call is free. Session mediation starts from £165 per person, and a full mediation day starts from £1,250 per party — preparation, private sessions and the written outcome included.
In people's words
What changes when someone holds the structure
“We had stopped being able to finish a sentence with each other. Having someone hold the structure meant we could actually plan the school year.”
“The private sessions were the part that mattered. I said the thing I could not say in the room, and it still moved us forward.”
“We were three months from a hearing. One day of mediation cost less than the next round of correspondence would have.”
These reflections were written to illustrate the prototype. They are not genuine client testimonials.
Not sure which route fits?
Answer five short questions and we will show you the most likely route, or speak with a mediator first. Both are free.