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Tell us what is happening, in a few lines

You do not need to explain the whole history, and you are not committing to mediation. A mediator reads every enquiry and replies on the next working day with a time for your free 30-minute call.
How should we reply?

A mediator calls from a withheld number and never leaves details with anyone else. If it is easier to be reached at a particular time, add it below.

We never contact anyone else involved without your agreement. Sending this does not commit you to mediation.